SIMPLE PROCESS, REAL PEOPLE, NO SURPRISES.

You don't need to know exactly what you want before you reach out. Send us the basics, and we'll take it from there — quote, proof, production, delivery, no guesswork on your end.

How Long Does This Actually Take?

Full timeline from first contact to pickup.

Not just 2-3 weeks from proof approval.

Day 1-2

Quote & confirmation

We confirm product, decoration method, and artwork. You approve the order details.

Day 3-5

Digital proof sent

You receive a proof showing exactly how the finished item will look. Production starts once you approve.

Week 2-3

Production

Your order runs Screen printing and embroidery is in-house. Some promo products are printed my our suppliers, but we keep track of everything. You can call or email anytime for an update.

Week 3

Ready for pickup or ship

We contact you when the order is ready. Shipping is available if you can't pick up.

Have a hard deadline? Tell us in your quote request ? we'll tell you if we can make it work.

Customer Protips

LEAD TIME

2 to 3 Weeks

From proof approval

MINIMUMS

Varies by Method

See decoration guide below

ARTWORK

Vector Preferred

Vectorizing or digitizing fees may apply

RUSH ORDERS

Ask Us

Flag in your quote request

Artwork

Got artwork or a logo? Awesome!  We can work with almost anything, but here are a few guidelines for what works best.

Preferred

Vector files.

  • AI, EPS, PDF, SVG
  • Scalable to any size without quality loss.

Digitizing fees still apply to convert vectors to embroidery files.

Accepted

  • High-resolution PNG or JPG. 
  • 300dpi  & saved at the size you would like your logo decoration. 

If we try to enlarge a small jpg to a big back sized logo we don't want pixelation and a loss of detail.

Vectorizing or digitizing (embroidery set-up) fees may apply

Not Usable

  • Low-res screenshots
  • Pixelated logos
  • Word or PowerPoint exports. 
  • Logos saved from websites are usually too low of quality. 
  • Some AI art is also not usable.

Not sure about your artwork?

Attach your file to the quote request and we will let you know what we can work with. No need to figure it out in advance.

ATTACH TO
QUOTE
REQUEST

Will you create my design ? Sorry, we don't have a design team, and work with existing artwork only.

Which method is right for your order?

Not sure which method fits ? We can recommend one and work with you to bring your idea to life.  

Screen Printing

Screenprinting is how Smokescreen got its start. It's great for bold, solid logos on large runs.

Because of the set-up involved screen-printing is most cost-effective at volume.

Our minimum order requirement of 12 is per logo.  This means the logo is the same size on a youth med and a Adult XXL if your order hs a large range of sizes.

We are also limited to 6 colours on our press.  Logos needing more colours or fine photographic detail might be best with DFT Transfers. 

we can pantone match your logo colours to get you exactly what you need.

Embroidery

Embroidery is our specalty.  Durable and professional. it sets the standard for workwear, hats, and outterwear.

We also offer embroidered patches for an extra look on hats and clothing.

Embroidery does have limitations in the amount of detail it can handle.  Simple and clean designs work best with embroidery.

Hats have a minimum of 12 pieces

Garments are custom quoted, but generaly don't have a minimum.

Embroidered Patches - Minimum 24 pieces.

Embroidery designs need special programming for our embroidery machines.  We have a digitizing charge of $60-100.  That is a one time charge for the size of desing needed. We keep that design on file for easy re-orders. 

DTF Transfers & Printed Patches

Digital Film Transfers (DFT) is newer to the logo world.  This is a great option for limitless colour and detail in your design.  Its also a great option for full colour artwork and smaller orders.  

The feel is similar to spreenprinting, and can go on bags, hats, clothing and so much more.

We also make DFT patches for full colour and detailed logos on hats and garments. 

Minimum order is 12 for DFT prints.  We also need good artwork to make a great print.  Some vectorizing fees may apply to get your artwork as sharp as possible.

Yes- it can even be a photograph image we print with DTF.  

Leather Patches

At Smokescreen we custom laser engrave your logo on coloured leatherette, cork and other textured materials for a premium finished look on your clothing, hats and even bags. 

Leather patched are produced in a minimum of 12.  Logos that work great are simple and crisp in design, with big bold details. 

We carry all sorts of colours and textures in leatherette.  Contact us about all your options.  While standard shape leatherette patches are stitched on garments, we also offer adheared patches on any custom shape you can imagine. 

Heat Transfer

Names, numbers, smaller runs and one-offs where minimums do not fit. 

Heat transfer material in cut on a Cad-cut machine similer to a in house Cricket.  Small details and milti colour designs aren't well suted for this application.  It does work great to personal names and number. 

We carry a variety of colour for heatpess in the shop.  This is also how we can do reflective logos. 

Sublimation

This is where it can get truly unique.  Full-colour, edge-to-edge on performance wear and sports jerseys.

The all over designes are available to use and customize online.  Re-orders are easy each season as there are no minimums for repeat order.  

Custom sublimation does take time.  Allow 4-6 weeks for a set of custom jerseys.

Common Questions

Most methods have minimums screen printing and embroidery start at 12 units, for example. DTF and heat transfer offer more flexibility for smaller runs. See the decoration guide above or ask us and we will find the right fit.

We work with existing artwork only. If you do not have a logo yet, a graphic designer can help you get there first. Once you have a file we can take it from there.

You do not have to figure that out in advance. Describe what you need in the quote form and we will recommend the best method based on your artwork, quantity, and end use.

Rush requests are possible depending on the order and our current schedule. Flag your deadline in the quote form and we will let you know what we can do.

Yes. We ship across Northern BC including Terrace, Kitimat, Hazelton, and beyond. Shipping is confirmed when your order is ready.


Prefer to see it in person?

Visit our showroom. Feel the fabric weights, try on samples, and see finished examples before you commit to an order.


Address

Unit 9 - 3167 Tatlow Rd
Smithers BC V0J 2N0

Hours

Monday - Friday
8:30am - 5:00pm PST

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